At Swiss Cottage Flowers, we take immense pride in providing only the freshest, hand-selected flowers to our customers throughout Swiss Cottage. As a trusted local florist, our mission is to bring joy and beauty to every household and business we serve. Your satisfaction with our flowers and service is our highest priority, and we stand by our Fresh Flowers Guarantee on every order.
All our floral arrangements are carefully packaged and handled to ensure they arrive with you in perfect condition. In the unlikely event that your flowers arrive damaged, wilted, or not as described, please notify us as soon as possible on the same day of delivery, including a clear photo of the issue. This enables our team to investigate and resolve the matter promptly.
Your satisfaction matters, and we will work with you to find the best solution. Please keep the flowers in their original packaging until we have confirmed the next steps together.
Our Fresh Flowers Guarantee covers a freshness window of minimum 5 days from the date of delivery. Flowers are a naturally delicate product, and the longevity of each arrangement may vary depending on individual varieties and care. We recommend following our included care instructions to maximise their vase life and enjoyment. If you believe your flowers did not meet this standard of freshness, please reach out to our team within this window, and we will be happy to help.
If your order does not meet our Fresh Flowers Guarantee, you may be eligible for a complimentary replacement arrangement or a full or partial refund, depending on the circumstances. Our team will always discuss the available options with you based on the nature and timing of your concern. We want every customer in Swiss Cottage to feel reassured that your happiness is our core promise.
We take all feedback seriously and aim to respond to any complaint as quickly and fairly as possible. To raise a complaint or report an issue with your order, please contact our customer service team with your order details, a description of the issue, and (where applicable) a photo. Each case is handled individually to ensure a thorough review and a resolution that meets our standards of quality and care.
Most queries are resolved within 24-48 hours of receipt, allowing us to keep our service efficient and personal for every customer we serve in Swiss Cottage and the surrounding area.
Swiss Cottage Flowers is proud to have built lasting relationships with both households and local businesses in our community. Our team goes above and beyond to ensure every recipient receives fresh, vibrant flowers and exceptional service. Thank you for trusting us as your local Swiss Cottage florist. Should you have any further questions about your order, our flowers, or our returns and refunds process, our team is always here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
