Welcome to the Swiss Cottage Flowers website, your trusted local provider for online flower delivery in Swiss Cottage and the surrounding areas. These Terms & Conditions govern your use of our website and the purchasing of flowers and related products online. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Please read them carefully before placing your order. If you do not agree to these terms, you may not proceed with your purchase.
These Terms & Conditions apply to all e-commerce transactions conducted through our website by customers residing in or requesting delivery to Swiss Cottage and the neighbouring areas. References to "we", "us", "our", or "Swiss Cottage Flowers" refer to the owner and operator of this website. References to "you" or "your" refer to customers using our online services for flower delivery in Swiss Cottage and surrounding areas.
To place an order for flower delivery with Swiss Cottage Flowers, select your desired products from our online catalogue and follow the on-screen instructions for checkout. Once you have selected your flowers or gifts, please review your basket to confirm product details, pricing, quantity, and delivery information. You will be required to provide accurate details, including recipient information and delivery address. Please ensure all details are correct before submitting your order, as we cannot be held responsible for delivery issues arising from incorrect or incomplete information.
After submitting your order, you will receive an order confirmation by email acknowledging receipt of your order. This email is an acknowledgment of your order only and does not constitute acceptance. Order acceptance and the formation of a contract between you and Swiss Cottage Flowers will only occur when we dispatch the goods or send you further confirmation that your order has been accepted. We reserve the right to refuse or cancel an order prior to dispatch for any reason, including but not limited to product unavailability, payment issues, or suspected fraud.
Swiss Cottage Flowers strives to ensure that all items displayed online are available and in stock. However, due to seasonal availability, weather conditions, and market fluctuations, some products or specific flower varieties may occasionally be unavailable. In such cases, we reserve the right to substitute an item of equal or greater value and of similar colour and style without prior notice, ensuring we maintain the high quality and integrity of your purchase. If a significant replacement is necessary, we will contact you to discuss suitable alternatives where possible.
All prices on the Swiss Cottage Flowers website are quoted in Pounds Sterling (GBP) and are inclusive of VAT, where applicable. Delivery charges are shown separately and will be confirmed before you finalise your purchase. We strive to ensure that all prices are accurate, but errors may occur. In the event of a pricing error, we will contact you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it.
Payment for your order can be made using the payment methods listed at checkout, including major credit and debit cards. Payment is processed securely through our authorised payment service provider. By submitting payment information, you represent and warrant that you are authorised to use the selected payment method and that sufficient funds are available. Orders will only be processed once payment has been received in full.
We offer flower delivery to Swiss Cottage and the surrounding areas as specified on our website. Delivery will be made to the address provided during checkout. Please ensure that all delivery details are accurate and complete. We cannot accept responsibility for delayed or failed deliveries resulting from incorrect addresses or recipient absence.
Delivery timescales are provided for your guidance only and are not guaranteed unless explicitly stated. While we endeavour to deliver orders on your chosen date, circumstances such as peak periods, inclement weather, or unexpected events may occasionally cause delays. We will communicate any significant delivery disruptions where possible. Should the recipient be unavailable at the time of delivery, our driver will aim to leave the order in a safe place or with a neighbour, or follow other delivery instructions you have provided.
If you wish to amend or cancel your order, please contact us as soon as possible after placing your order. Amendments and cancellations must be requested before order dispatch to allow us time to make the necessary changes or halt processing. Once your order has been prepared or dispatched for delivery, we regret that we are unable to accept amendments or cancellations.
If your amendment or cancellation is accepted, we will offer a refund using the original payment method. Refunds may take up to seven working days to process depending on your payment provider. Please note that bespoke, personalised, or specially made-to-order products may not be eligible for refund or cancellation unless defective.
We take great pride in the quality and freshness of our flowers and customer satisfaction is our top priority. If you are not satisfied with the delivered product or believe that it is defective, please contact us within 24 hours of delivery, providing a clear description and photographs if possible. We will review your case and, where grounds are established, offer a suitable remedy which may include redelivery, replacement, or refund.
Due to the perishable nature of flowers and floral arrangements, returns are generally not possible except where goods are faulty, damaged on arrival, or significantly not as described. Any refunds will be made to your original payment method. Your statutory rights are not affected.
By placing an order on our website, you agree to provide true, complete, and accurate information as required for transaction processing and delivery. You confirm that you are at least 18 years old or placing an order under the supervision of a parent or legal guardian. You agree not to use our website or services for any unlawful or fraudulent activity.
Swiss Cottage Flowers takes your privacy and personal data seriously. We collect and use your personal information solely for order processing, delivery, and to provide you with the best possible customer experience. All personal data is handled in accordance with applicable UK data protection laws. For further details, please view our Privacy Policy.
To the maximum extent permitted by law, Swiss Cottage Flowers will not be liable for any indirect, incidental, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, or data, arising from the use or inability to use our website or services. Our total liability for direct damages, whether arising in contract, tort, or otherwise, shall not exceed the amount you paid for the products purchased from us under the relevant order.
We cannot accept liability for delivery failures or delays where these are caused by circumstances outside our reasonable control, such as adverse weather, acts of third parties, or force majeure events. Furthermore, we shall not be liable to you for any loss or damage where you have provided inaccurate or incomplete delivery details or the recipient is not available to accept delivery within a reasonable window.
Nothing in these Terms & Conditions purports to exclude or restrict our liability for death or personal injury resulting from our negligence, for fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
All content on the Swiss Cottage Flowers website, including but not limited to text, images, logos, designs, and product listings, is the property of Swiss Cottage Flowers or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website for commercial purposes without our express written consent.
Swiss Cottage Flowers reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. Your continued use of our website and services following such changes constitutes your acceptance of the updated Terms & Conditions. We encourage you to review this page regularly to stay informed of any changes.
These Terms & Conditions, and all contracts for the purchase of products from Swiss Cottage Flowers, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims arising from or relating to the use of our website, supply of goods, or these Terms & Conditions.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be severed, and the remaining provisions will continue in full force and effect.
These Terms & Conditions, together with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Swiss Cottage Flowers in relation to your use of the website and the online purchase of products. Any other terms, conditions, or representations (save for fraudulent misrepresentation) shall be excluded to the maximum extent permitted by law.
Swiss Cottage Flowers is committed to providing excellent customer service. If you have any questions or concerns regarding these terms, our services, or your flower delivery in Swiss Cottage and the surrounding areas, please refer to our Frequently Asked Questions or contact us directly via the contact form on our website. These Terms & Conditions were last updated in June 2024.
Thank you for choosing Swiss Cottage Flowers for your online flower delivery needs in Swiss Cottage and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Swiss Cottage, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Swiss Cottage.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
